FAQS
If you have any questions about how to shop at Tienda Matarromera, take a look at our list of frequently asked questions and their answers. If you cannot find the answer to your question, you can contact us through your preferred method and we will be happy to assist you: email
How do I make a purchase at Tienda Matarromera?
It’s very easy: choose the product or products you want and add them to your basket using the BUY button. Once you have filled your basket, simply click CHECKOUT and follow the instructions. If you have a promotional or discount code, you can apply it at this step. Confirm the shipping address, the billing address (if different from the shipping address), select your payment method and… Done! Your order has been placed.
Do I need to create a Tienda Matarromera account to buy?
No, it is not necessary. You do not need to create an account to shop in our store. You can make any purchase without registering; however, for your convenience, you have the option to create a Tienda Matarromera account. In addition to making the checkout process easier, it will allow you to manage your purchase history and other preferences such as shipping addresses, notifications, etc., as well as access special offers.
I forgot my password, how do I recover it?
If you have forgotten your password, you can recover it easily. Click on My Account and you will find a link that says “Forgot your password?”; follow the steps indicated to reset it.
Is it safe to buy at Tienda Matarromera?
Absolutely. At Tienda Matarromera, we know what matters, and we use all the necessary security measures so that you can make your purchases with total peace of mind. All information and personal data you send from your computer or mobile device when buying at Tienda Matarromera is transmitted encrypted to our server using a standard 128-bit encryption method known as SSL (Secure Socket Layer).
What payment methods do you accept at Tienda Matarromera?
In our online store, you can pay via bank transfer, credit card, or PayPal. Through PayPal, you can also pay by card even if you do not have a PayPal account.
Are the payment methods accepted at Tienda Matarromera secure?
Totally. Credit card payments are made through a secure and encrypted connection with a banking server; therefore, your bank details are only handled by that entity, and we do not store or process them. Likewise, if you wish to place your order without sharing your credit card number, you have the option to pay with total security using the PayPal system or via bank transfer.
How will I receive my order and how long will it take?
At Tienda Matarromera, we are aware of how important it is for you to receive your purchase as soon as possible and in perfect condition. You can consult all information regarding shipping and transport [here].
Are shipping costs and corresponding taxes included in the prices?
Prices do not include shipping costs. In all cases, prices include Value Added Tax (VAT), but do not include any other tax, rate, duty, or surcharge.
Can I modify my order once it has been placed? And cancel it?
You can make changes to your purchase until you have paid; from that point on, you will not be able to modify it. However, if you forgot to include a product or need to make a change, please contact us and we will provide the best solution. If you want to cancel your purchase, you can do so from your Tienda Matarromera account before we have processed and shipped it. If this option is not available, it means the delivery process has already begun. Please contact us to proceed with the cancellation. In any case, you will be able to return your purchase without issues once you receive it. For more information on returns, click [here].