GENERAL CONDITIONS

The terms and conditions of the relationship between Customers and Matarromera (tienda.matarromera.es), "La Tienda", are set out below.
By accepting these General Conditions, the User declares:

• That you have read, understand and understand what is stated here.
• That he is of legal age in accordance with the regulations in force in his place of residence, otherwise the minor must have the authorization of his legal representatives.
• That it assumes all the obligations set forth herein.

If you do not agree to these Terms and Conditions, please simply do not make the purchase and leave the Store.
The User must carefully read these General Conditions each time he accesses the Store, since it and these General Conditions may be modified.

The owner of The Store reserves the right to make, at any time, any modification or update of its contents and services, of these General Conditions and, in general, of how many elements make up the design and configuration.

1. PRIOR INFORMATION

• 1.1. The commercial relationship is established between the user of the Store (hereinafter, the "Customer") and BODEGA MATARROMERA, S.L., with address at Ctra San Bernardo s / n, 47359 Valbuena de Duero (Valladolid) (hereinafter "MATARROMERA"), company registered in the Mercantile Registry VOLUME: 1000 - FOLIO: 189 - SHEET: VA-5565 - REGISTRATION: 18.

  MATARROMERA manages the Stores that include, among others, the brands "Emina", "Matarromera", "Esdor", "Cyan", "Oliduero", "Valdelosfrailes", "Carlos Moro", "Casar de Vide", "Sanclodio", "Oinoz", "Garu", "Melior de Matarromera", "Rento", "Granza",  "Win" and "Aldor".

  Access to the Store and, in general, the commercial relationship between the Customer and MATARROMERA, including the purchase of any of the goods and products offered in the Store (hereinafter, the "Products"), is regulated in these general conditions (the "General Conditions") and, when applicable, in the particular conditions that may be established (the "Particular Conditions").

• 1.2. The General Conditions shall be in force as long as they are available on the websites of the Store and shall apply in the version existing at that time. Bodega Matarromera S.L. reserves the right to modify or replace at any time both the General Conditions and the Particular Conditions, as well as any policy, guideline, Legal notice.

  The General Conditions in force at the time of purchase will apply to the Customer who visits the Store, the full text of which will be available in tienda.matarromera.es. For the purposes of this stipulation, it is understood that the Customer makes his purchase at the time he orders the order.

• 1.3. When there is any incompatibility or contradiction between General Conditions and Particular Conditions, the latter will always prevail in relation to the Products to which they are applicable.
• 1.4. Any query, suggestion, complaint or claim regarding the online sale of the Products can be made through our Customer Service:

  BODEGA MATARROMERA, S.L., 
  Ctra San Bernardo s/n , 
  47359 Valbuena de Duero (Valladolid)

  Email: tienda@matarromera.es

  Phone: 983 683 315

  Telephone opening hours: Monday to Saturday from 10:00 a.m. to 7:00 p.m. and Sundays from 10:00 a.m. to 3:00 p.m.

  When MATARROMERA receives complaints and claims from the Customer, by any of the means made available at any time, it will provide the Customer with an identification code and a written receipt, either on paper or on any other durable medium. MATARROMERA will resolve complaints and claims within a maximum period of thirty (30) days from receipt. 

2. ACCESS AND USE OF THE STORE

• 2.1. In order to purchase Products in the Store, Customers will be asked to complete the electronic form that at any time is applicable and available in the Store, the Customer must follow the instructions indicated therein and obliging himself to provide, always and only, accurate and true data.
• 2.2. If the Customer wishes to register, he must additionally select a username and password that are security elements, allow shopping in the Store and facilitate their identification in subsequent purchases, as well as the creation and access to purchase history, the management of preferences and notifications. These data are confidential and for personal and non-transferable use.

  Once the Customer has registered, MATARROMERA will send a confirmation of registration to the email account designated by the Customer.

  The Client will be solely responsible for the proper custody and confidentiality of the password, so it will be understood that any third party that may use them does so with the consent and on behalf of the Client.

• 2.3. It will be understood that all purchases of Products in the Store, prior identification and authentication through the username and password, have been validly made by the Customer, and will be binding, so the Customer will be exclusively responsible for any purchase of Products made with his username and password.
• 2.4. Given that the contents and services of the Store deal, among other products, with alcoholic beverages, access to it is only allowed to adults in accordance with the provisions of the regulations of their state of residence.  Please, if you are a minor, immediately leave the Website.

  The placing of orders in the Store by a minor who falsifies the registration or purchase information, will be understood to be carried out under the supervision and authorization of their parents, guardians or legal representatives.

  The sale of alcoholic beverages to minors is prohibited. MATARROMERA reserves the right to refuse the purchase if it notices any indication that it could be made by a minor. 

• 2.5 The sale of Products in the Store is not aimed at Customers who are part of the HORECA sector (Hospitality, Catering and Catering) so potential Customers of the HORECA sector will refrain from making purchases through the Store. MATARROMERA reserves the right to refuse these purchases. 
• 2.6. The use of the Store, browsing them and / or the purchase of any Product implies acceptance by the Customer, fully and without reservation of any kind, of the General Conditions as well as, where appropriate, of the Particular Conditions. In the event that the Customer does not want to accept all or any of the applicable Conditions, he can simply not access or not buy in the Store.
• 2.7. The legal relationship derived from the registration as a Customer of the Store is of indefinite duration, without prejudice to the fact that both the Customer and MATARROMERA may unilaterally terminate or suspend it at any time and without any cause other than their will expressed to the other party in this regard. This termination or suspension will not affect any obligations arising from purchases or orders made previously.

3. PRODUCT INFORMATION AND AVAILABILITY.

• 3.1. The Products that can be purchased in the Store are those that, together with their essential characteristics and price, appear at any time on the screen. Before confirming the order, the shipping costs to the Customer's home or collection point that are applicable will also appear on the screen.
• 3.2. Tenders shall be duly indicated as such.
• 3.3. All orders and purchases in the Store will be understood to be conditioned to the effective availability at the time in which their shipment is prepared, even in the event that by mistake or any other circumstance they are shown in the Store as available.

4. PRICES AND SHIPPING COSTS.

• 4.1. The price of each Product will always be displayed in the applicable currency and will include, where appropriate, the corresponding taxes. In the event that MATARROMERA identifies an error in the price of the Products, it will inform the Customer of this circumstance and he will have the option to confirm his order at the correct price or, failing that , cancel it.
• 4.2. The price of the product does not include shipping costs, which will be borne by the Customer, unless expressly stated otherwise. The Customer will be duly informed of the amount of these expenses, which will be broken down prior to the confirmation of the order and payment.
• 4.3. Shipping costs will depend on the Product purchased, the place of destination of the Products and the shipping method selected by the Customer, among other circumstances.
• 4.4. The prices and shipping costs that appear in the Store are applicable exclusively to the Products offered through the Store and for as long as they remain published. MATARROMERA expressly reserves the right to modify prices at any time without prior notice.  However, the rates in force indicated in the Store at the time of placing it will be applied to each order.

5. PURCHASE PROCESS.

• 5.1. In order to purchase Products, the Customer must select the desired Product and add it to the Shopping Cart, according to the indications on the screen.
• 5.2. Once the purchase has been made, MATARROMERA will send the Customer, to the email address indicated by the latter, a confirmation of the purchase made that will serve as proof of the operation. 
• 5.3. The Customer may request the invoice corresponding to his purchase in electronic or paper format by selecting this option in the purchase process. The order confirmation and the Proof of Purchase will not be valid as an invoice.
• 5.4. According to the Law, in order to purchase alcoholic beverages, it is necessary that the Customer is of legal age. To this end, the Customer declares that he has the minimum legal age for the purchase and consumption of products with alcohol. It will be understood that if the Customer falsifies this statement and acquires any of these products not complying with this requirement, he assumes exclusively all the legal consequences that may arise from it.
  
  5.5. DISCOUNT COUPONS: Matarromera Store provides its customers with discount coupons to use in their purchases. Each coupon has specific conditions for its use and is subject to availability by reference, being indicated in the description of the product if it is not compatible with said coupon or when trying to introduce the coupon in the cart.

  It is important to note that for the coupon to be applied correctly, the total of the products in the order must add the minimum amount of the promotion without taking into account the shipping costs.

  Each coupon is single-use, personal and non-transferable, not cumulative and is not compatible with other promotions or with all the products of the online store, being indicated in the description of the product and when trying to introduce the coupon in the cart.

6. PAYMENT METHOD.

• 6.1. The Customer shall follow the instructions offered in the Store. Payment for the Products and Shipping Costs can only be made by credit or debit cards or other forms of payment that are available in the Store at any time.

In any case, the use in particular of any available means of payment will be subject to checks and authorizations by the entities responsible for them, so if the corresponding entity does not authorize the payment, the purchase process will end and the order will be automatically canceled.

When the payment is authorized, at the time of formalizing the order will be charged the price of the Products, their taxes, and the Shipping Costs.

• 6.2. For the purpose of proceeding with payment by electronic means, MATARROMERA uses an e-commerce payment gateway in the Store. The data provided to MATARROMERA by Customers for these purposes are encrypted to guarantee maximum security during the payment process and are hosted on a secure server certified according to the "Secure Socket Layer" protocol. In no case will the data of the Customers be stored through the payment gateway, and will be kept only while the purchase operation is carried out, the payment is made and until the withdrawal period has elapsed.

7. SHIPPING AND DELIVERY OF PRODUCTS.

• 7.1. The Store may offer its customers different types of shipping. The availability of different shipping methods will depend on different factors, such as MATARROMERA's own decision whether or not to offer a certain shipping method, the type of product and other factors. MATARROMERA does not guarantee the availability at all times of different shipping methods. 

  When, depending on the above factors, there are different shipping methods, these may be, among others, the following:

  • a) Normal shipping. This would be shipping 48/72 hours depending on the destination.

  In any case, Customers should consult the shipping methods available at all times for each product.

• 7.2. The Customer will select the delivery method he prefers from among those available.
• 7.3. In the purchase process, the Customer will be informed of the transport costs corresponding to the chosen delivery method and the foreseeable delivery time.
• 7.4. Home delivery address: In cases of Normal Shipping, Products purchased in the Store will be sent to the postal address indicated by the Customer. The postal address may not be a post office box or public places, such as public roads, squares, stations, airports or other similar.
• 7.5. At the time of delivery, if delivery of the Product to the address indicated on a first attempt is refused or is not possible, a second attempt will be made on successive days. If delivery is not possible on this second attempt, the Product will be returned to the Store. The costs of transport and return will be borne by the Customer and will be refunded the price of the Products that it has not been possible to deliver within thirty (30) days using the same means of payment that the Customer used for the initial purchase.
• 7.6. The Proof of Purchase will be sent together with the Product or Products.
• 7.7. In the event that for any reason MATARROMERA does not comply with its delivery obligation within the deadlines set, or within a period specifically agreed with MATARROMERA, the Customer may summon the Customer to make the delivery within an additional period appropriate to the circumstances of the case. If MATARROMERA does not deliver within this additional period, the Customer shall be entitled to terminate the contract. In the event of termination of the contract, MATARROMERA will return to the Customer the amounts paid by the Customer as soon as possible.
• 7.8. The shipment of any of the products of a durable nature will be accompanied by the corresponding guarantee, which will express: (i) the product to which it refers; (ii) the name and address of the person granting the warranty (who will normally be the manufacturer of the product); (iii) that the warranty does not affect the customer's statutory rights for defects or lack of conformity of the product; (iv) the duration thereof; (v) the means of complaint to make it effective; and, where applicable, (vi) the rights in addition to the legal rights granted to the Customer.

8. WITHDRAWAL.

Customers who purchase Products through the Store may cancel the purchase without having to justify their decision by withdrawing from the contract. For more information click here.

The return of the Product can be made through the Store, by filling out the form attached to the Right of Withdrawal document, or through the Customer Service, where the steps to follow will be indicated:

BODEGA MATARROMERA, S.L.
Ctra San Bernardo s/n , 47359
Valbuena de Duero (Valladolid)

Phone: 983683315 - 610006670

Telephone opening hours: Monday to Friday from 10:00 a.m. to 6:00 p.m. and Saturdays from 10:00 a.m. to 2:00 p.m.

The maximum period available to the Customer to send his communication is fourteen (14) calendar days from the date on which he has received the Products.

The Customer must return the Products purchased in perfect condition (neither damaged, dirty, nor opened, nor used), correctly protected, where appropriate with the labels as they were at the time of receipt of the Products and in their original packaging. Before returning the Product, the Customer must ensure that it is properly protected and sealed so that it does not suffer damage during transport.

Once the returned Products have been received by the corresponding Store and after checking their good condition, the amount corresponding to the returned units will be refunded within fourteen (14) calendar days using the same means of payment that the Customer used for the initial purchase.

The expenses derived from the return will be borne by the Customer.

The withdrawal will not proceed when due to the very nature of the Products purchased it is impossible to carry it out, without prejudice to the corresponding claim for damages suffered, including, in particular: (i) Products made according to the indications or specifications of the consumer or that have been personalized for him; (ii) Products that have expired within the withdrawal period; (iii) Products that are not in perfect condition; (iv) Products without labels in their original, factory condition.

If the Product is defective, MATARROMERA will be responsible whenever it is possible to replace it, without any expense to the Customer. In the event that for reasons of availability the replacement of the Product could not be made, the full refund of the purchase price and shipping costs will be made.  

9. SUBSCRIPTION TO NEWSLETTERS.

9.1. Customers will have the option to subscribe to the MATARROMERA Newsletter (or newsletter) to receive commercial information about their products via email. To do this, they must communicate at which email address they wish to receive it. 

9.2. The Subscriber may withdraw early from the subscription in progress by communicating it by email (tienda@matarromera.es) or telephone, 15 days before the next shipment.

10. GENERAL WARRANTY.

For the application of the guarantee provided for in the Consolidated Text of the General Law for the Defense of Consumers and Users, and without prejudice to the power of MATARROMERA to check the defects, their origin and the time of their appearance, the Customer must request the collection of the defective Product within a maximum period of two (2) months from the discovery of the defect, must inform Bodega Matarromera S.L. in writing of the nature of the problem, the time and conditions of its appearance.

11. DISCLAIMER.

The continuity of the Store over time is not guaranteed, nor the absence of failures or interruptions of the service, nor that the Store will be available or accessible one hundred percent of the time they are operational. It also cannot guarantee the absence of viruses or other harmful components in the Store or on its servers.

12. PERSONAL DATA.

The privacy policy protection of personal data of the Store is available to Customers at the following link: Privacy Policy

13. GENERALITIES.

Bodega Matarromera S.L. makes these Conditions of Contract available to you sufficiently in advance, in accordance with current legislation, so that they can be consulted, stored and reproduced. 

In the event that any provision of these Conditions is declared null or unenforceable, in whole or in part, by any Court, Tribunal or competent administrative body, such nullity or non-application will not affect the remaining provisions. In that case, the affected clause or clauses will be replaced by another or others that have the effects more similar to those of those replaced.

14. APPLICABLE TIMETABLE.

In the Store all deadlines and mentions to working days or working days will be understood as facts with reference to the National Labor Calendar and the Autonomous Community of Castilla y León.

15. GOVERNING LAW.

The parties submit, at their option, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of the domicile of Bodega Matarromera SL.

These Conditions have been drafted in accordance with Law 34/2002, on services of the information society and electronic commerce, Law 7/1998 on General Contracting Conditions, Royal Legislative Decree 1/2007, of November 16, which approves the Revised Text of the General Law for the Defense of Consumers and Users and other complementary laws.

This merchant agrees not to allow any transaction that is illegal, or considered by credit card brands or the acquiring bank, that may or has the potential to harm the goodwill of the same or negatively influence them. The following activities are prohibited under the card brand programs: the sale or offering of a product or service that is not in full compliance with all laws applicable to the Buyer, Issuing Bank, Merchant, Cardholder, or Cards. In addition, the following activities are also explicitly prohibited: "Sale of alcoholic beverages to persons under the age of 18